Refund Policy
Returns & Refunds
At Joli Maquillage Lux Cosmetics, we strive to ensure our customers are completely satisfied with their purchases. Due to the nature of our products, we do not accept returns or exchanges for hygiene and safety reasons. However, if you receive a damaged, defective, or incorrect item, we will gladly provide a replacement or issue a refund as applicable.
Eligibility for Refunds
To qualify for a refund, please ensure the following conditions are met:
- The item must have been received in a damaged or defective state.
- You must contact our customer support within 7 days of receiving your order.
- Proof of purchase (order number) and clear photographic evidence of the damaged or incorrect item must be provided.
- Refunds will not be issued for items damaged due to customer misuse or mishandling.
Refund Process
- Contact our customer support team at [email protected] with your order details and proof of issue.
- Our team will review your request and confirm whether you are eligible for a refund or replacement.
- If approved, refunds will be processed to the original payment method within 7-10 business days.
- If a replacement is offered, we will ship the new product to you at no additional cost.
Non-Refundable Items
- Opened or used products.
- Items purchased during a promotional sale.
- Digital products or gift cards.
Cancellations
Orders may be canceled within 24 hours of placement. Once an order has been processed or shipped, we cannot cancel it.
Where Your Refund is Sent
Refunds are credited back to the original payment method used at checkout. If you do not receive your refund within the stated time frame, please contact your payment provider.
Changes to This Policy
Joli Maquillage Lux Cosmetics reserves the right to modify this refund policy at any time. Updates will be posted on our website at jolicosmeticslux.com.
For further inquiries, please reach out to [email protected].