Frequently Asked Questions
Product & Material
Yes! Our products are 100% cruelty-free—we never test on animals.
Absolutely! We prioritize clean, organic, and high-quality ingredients, free from parabens, sulfates, and harmful additives.
Yes, our skincare is formulated with gentle, nourishing ingredients, making it suitable for all skin types, including sensitive skin.
No, our formulas are paraben-free and gluten-free, ensuring safe and effective beauty solutions.
Store your products in a cool, dry place away from direct sunlight to maintain their effectiveness and longevity.
Payment & Shipping
We accept major credit cards, debit cards, and secure payment options. Additional payment gateways may be available at checkout.
Currently, we ship within the U.S., but we’re working on expanding internationally. Stay updated by subscribing to our newsletter!
Standard shipping typically takes 3-7 business days, while expedited options are available at checkout for faster delivery.
Shipping costs vary based on your location and selected shipping method. Orders over a certain amount may qualify for free shipping—check our promotions!
Yes! Once your order is processed, you’ll receive a tracking number via email to monitor your package’s delivery status.
Returns & Exchanges
We accept returns on unopened and unused products within 14 days of delivery. Due to hygiene reasons, used products cannot be returned.
Contact our Customer Care team with your order details. Once approved, you’ll receive instructions for returning your item.
If your order arrives damaged or incorrect, please contact us within 48 hours with photos, and we’ll assist you with a replacement.
Refunds are issued for eligible returns once the item is received and inspected. Shipping fees are non-refundable.
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